At Designs The Wright Way LLC, every item is handcrafted with care and made to reflect your unique style. Because many of our products are custom or personalized, we encourage customers to review their order details carefully before completing their purchase.

Custom and Personalized Items

Due to the personalized nature of our products, custom and made-to-order items cannot be returned or exchanged unless they arrive damaged, defective, or an error was made on our part.

Please double-check all names, dates, colors, sizes, and customization details before placing your order, as we create each piece based on the information you provide.

Non Custom Items

If your purchase is not personalized and you are not completely satisfied, you may request a return within 14 days of receiving your order.

Returned items must:

• Be unused and in their original condition.
• Include the original packaging whenever possible.
• Show no signs of damage, wear, or alteration.

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective item.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• Photos of the damaged item.
• Photos of the shipping packaging.
• A brief description of the issue.

Once your request has been reviewed, we will work with you to provide a replacement, exchange, or refund when appropriate.

Exchanges

Exchanges are available only for eligible non-custom items and are subject to product availability.

Custom or personalized products cannot be exchanged unless they were damaged during shipping or produced incorrectly.

Refunds

Approved refunds will be issued to your original method of payment after the returned item has been received and inspected.

Please allow several business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our mistake or a defective product.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

Orders that have already entered production, especially custom or personalized orders, may not be eligible for cancellation or changes.

Contact Us

If you have any questions about returns, exchanges, or refunds, we’re here to help.

Designs The Wright Way LLC